PAYMENT, REFUND AND CANCELLATION POLICIES
Please read the following carefully before registering for any of our programs.
Payment deadlines
Full payment of the fee is due prior to the program start date, unless a payment plan has been agreed to.
If you register for a program that is on sale, you must complete payment before the end of the sale. If you do not complete payment before the sale ends, the full fee will be owing.
Withdrawals, cancellations and transfers
We recognise that sometimes unexpected changes in circumstances mean that people are unable to proceed with a program as they had planned.
All withdrawals, cancellations and transfers incur an admin fee. The admin fee partially covers our administration expenses and is non-refundable. Unless otherwise stated the admin fee is $50.
If a program is cancelled by us you will receive a full refund. If a program is rescheduled by us and you cannot make the new date, you will receive a full refund.
Simply Mindful reserves the right to cancel programs and retreats if there are insufficient numbers or other circumstances which necessitate cancellation (ie lockdown or other unacceptable risks).
Refunds and transfers are possible for some of our programs. Please see the schedule below that applies to your program type for specific details.
Courses
A course refers to any program that takes place regularly over a series of weeks. This includes our 8 week MBSR course as well as others.
Should you need to withdraw from a course, please advise us at soon as possible so that your place can be offered to someone on the waiting list. Depending on when you advise us, you may receive a full or partial refund.
Please refer to the schedule below for a full understanding.
| 7+ days prior | 0-6 days prior | After the first class and before the second class | After the second class |
| 100% refund (less admin fee) | 75% refund (less admin fee) | 50% refund (less admin fee) | No refund |
Course Transfers
You may be able to transfer your course registration to another term. This is at the discretion of your teacher. Transfers incur the same admin fee as refunds. Once a course has started transfers are not possible. Please ask us about this option to find out if you are eligible. Transfers are possible for up to 2 terms, or in the case of less frequent courses, until the next scheduled course. After this your place is forfeited and the cancellation policy is applied.
Retreats
Should you need to withdraw from a retreat, please advise us at soon as possible so that your place can be offered to someone on the waiting list. Suppliers and caterers must be paid well in advance and it is often difficult to fill retreat places at short notice due to the time commitments involved.
Depending on when you advise us, you may receive a full or partial refund.
Please refer to the schedules below for a full understanding.
| 30+ days prior | 17-29 days prior | 0-16 days prior |
| full refund (less $75 admin fee) | 50% refund (less $75 admin fee) | No refund |
For residential retreats, note that the cancellation policy is the same even if you have chosen the non-residential option.
If you are able to find someone to take your place on a residential retreat, we may be able to increase your refund amount. Please speak to us about this option.
The admin fee partially covers our administration expenses, including banking fees and is non-refundable, regardless of when a withdrawal is requested.
No transfers are available on residential retreats.
| 10+ days prior | 4-9 days prior | 0-3 days prior | After the retreat has started |
| 100% refund (less admin fee) | 75% refund (less admin fee) | 50% refund (less admin fee) | No refund |
No transfers are available on weekend retreats.
| 7+ days prior | 0-6 days prior |
| 100% refund (less admin fee) | No refund |
No transfers are available on all day or half day retreats. Fees are non-refundable as short retreats are run below cost with teachers donating much of their time. The fee helps cover admin costs, including banking fees. It is difficult to fill spots at short notice.
All other programs
For all other programs, including webinars, workshops, booster sessions, and special events, refunds may be provided at our discretion. In general, no refunds or transfers are possible for programs under $100.
Discounted places and payment plans
We have a commitment to making the MBSR program accessible to as many people as possible, even when people can’t afford the full fee (for example, health care card holders and full time students). To this end, we offer payment plans and discounted places.
At your pre-course meeting, speak with the teacher who is in charge of the course you want to attend about what you can afford. We are proud of the fact that we have never turned anyone away from doing the program just because they couldn’t afford the full fees.
If we agree to a payment plan, you will be asked to sign a payment agreement. If you decide to withdraw from the course, the withdrawal and refund policy applies regardless of where you are up to in the payment schedule.
Payment plans must be completed before the end of the course. In 8 week courses all payments are due by week 6. In 6 week courses, all payments are due by Week 5.
The withdrawal and refund policy also applies to reduced fees.